At Gleam and Glitz, we strive to provide our customers with a seamless and efficient shipping experience. Please review our shipping policy to understand how we handle and deliver your orders.

1. Order Processing Time

  • Processing: All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • Delays: Orders may be subject to delays due to high volume or postal service problems beyond our control. If there is a significant delay in shipping your order, we will contact you via email or phone.

2. Delivery Estimates

  • Delivery Charges: Delivery charges for your order will be calculated and displayed at checkout.
  • Delivery Time: Delivery times vary depending on your location. Here are the estimated delivery times:
    • Domestic Delivery: 3-7 business days
  • Delivery Methods: We offer standard and express delivery options. The available options and their costs will be displayed at checkout.

3. Shipment Confirmation and Order Tracking

  • Confirmation: You will receive a shipment confirmation email once your order has shipped, containing your tracking number(s).
  • Tracking: The tracking number will be active within 24 hours. You can track your order on our website or the carrier’s website.

4. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.

5. Customs, Duties, and Taxes

  • Compliance: Customers are responsible for complying with all local customs and import laws.

6. Damages and Issues

  • Inspection: Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
  • Claims: If you need to report an issue with your order, contact our customer service email us at support@gleamandglitz.com within 48 hours of receiving the order. Provide your order number, a description of the issue, and photos of the damaged or incorrect item(s).

7. Lost or Stolen Packages

  • Responsibility: Gleam and Glitz is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order.
  • Claims: Upon inquiry, we will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

8. Return Shipping

  • Reverse Pick-Up: If reverse pick-up service is available at your address, we will arrange for the return shipping.
  • Local Courier: If reverse pick-up is unavailable, you must use a local courier service to return the item. You are responsible for the shipping costs in this case.

9. Contact Information

For any questions or concerns regarding our shipping policy, please contact our customer service team:

Thank you for choosing Gleam and Glitz. We appreciate your business and are committed to delivering your orders promptly and efficiently.