Terms & Conditions - Gleam and Glitz Jewels

Welcome to Gleam and Glitz. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using Gleam and Glitz’s services, you accept and agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.

2. Gift Cards

Issuance: Gleam and Glitz issue gift cards that can be used for purchases on our website.
Validity: Gift cards are valid for 30 days from the date of issuance.
Non-reimbursable: Expired gift cards cannot be used, and the funds will not be reimbursed or credited.
Usage: Gift cards can be applied at the checkout page. The code must be entered, and the amount will be deducted from the payable amount.
Delivery: Gift cards are sent to the email address provided at the time of purchase.
Support: For any issues with using gift cards, email at support@gleamandglitz.com.

3. Returns

Eligibility: Returns are accepted within 10 days of delivery. Items must be unworn, unused, and in their original condition with all tags and packaging intact.
Documentation: An unboxing video is required for returns due to damage, incorrect items, missing items, or sizing issues. A post-wearing video is needed for sizing issues.
Inspection: Returned items will be inspected by our quality assurance team. Items not meeting the return criteria will be returned to the customer at their expense.
Replacement: Replacements are possible only for the same product if a damaged or incorrect item is verified through the unboxing video. If the product is out of stock, a gift card of equal value will be issued.
Non-Returnable Items: Gift wrapping services and sale items are non-returnable and non-exchangeable.
Standard Size: All products come in one standard size as specified on our website.
Return Process: Returns take 7-10 working days to reach our warehouse. A gift card will be issued within 24 hours of receiving the returned item and completing the quality check.

4. Shipping and Handling

Reverse Pick-Up: If reverse pick-up is unavailable for your address, you must use a local courier service at your own expense.
Address: Returns must be sent to the initial delivery address.
Shipping Charges: Customers are responsible for the shipping charges in cases where reverse pick-up is not available.

5. Cancellation Policy

Order Cancellation: Cancellations are not possible once the order has been shipped for both COD and prepaid orders.

6. Limitation of Liability

Gleam and Glitz is not liable for any indirect, incidental, or consequential damages arising out of or in connection with the use of our services.
Our liability is limited to the amount paid for the products and services.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of India. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in India.

8. Changes to Terms

Gleam and Glitz reserves the right to modify these terms and conditions at any time. Changes will be posted on our website, and your continued use of our services constitutes acceptance of the revised terms.